U.S & International Shipping Methods
IMPORTANT - Due to the COVID-19 (Coronavirus) Pandemic, orders may be delayed in transit. Additionally, service to ALL international countries, EXCEPT Canada, have been suspended at this time due to very long transit times and unreliable tracking. Full international shipping will resume once delays and restrictions have ceased. Please check back again soon or email us for more information. (Updated May 1, 2020)
We offer cost effective shipping options using the United States Postal Service. Please note that shipping duration (business days) are average estimates from the United States Postal Service.
Our time to process and ship your order, excluding USPS Holidays: 1-2 business days.
U.S First Class Mail (3-5 days)
$2.00 flat rate w/ tracking. Regularly $3.50.
U.S Priority Mail (2-3 days)
$6.00 flat rate w/ tracking Regularly $7.50.
U.S Express Mail (1-2 days)
$23 flat rate w/ tracking
Canada
$9.00 flat rate w/ tracking*
Other International
$14.00 flat rate w/ tracking*
*Where available.
International Shipping Transit Times:
On average, we have experienced the following speeds in terms of business days: Canada - 5 to 10 days and Other International - 5 to 15 days. Note, during the COVID-19 Pandemic, transit times have increased depending on the carrier.
Note that national holidays (US and foreign), inclement weather, and other unforeseen delays within the US or foreign postal service may impact shipping speed. When an order does not arrive within 15 business days, we will monitor it and issue a replacement or refund (your choice) if the package does not arrive within 20 business days since being scanned into USPS’s system.
Other International:
Australia Austria Belarus Belgium Brazil Bulgaria Colombia Croatia Czech Republic Denmark Estonia Finland France Georgia Germany Gibraltar Greece Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Japan Lebanon Lithuania Luxembourg Malaysia Malta Mexico Netherlands New Zealand Norway Poland Portugal Romania Russia Saudi Arabia Serbia Singapore Slovakia Slovenia South Korea Spain Sweden Switzerland Taiwan Thailand Turkey United Arab Emirates United Kingdom Vietnam
*Additional countries may be added quarterly.
International Duty and Customs Charges (Import Fees):
Orders that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties, and/or other processing fees levied by the destination country (or referred to in short as “Import Fees”).
The Recipient or Purchaser of the shipment/order is the importer on record in the destination country and is responsible for any import fees due. Dermastone.com is not responsible in full or in part for any import fees calculated by foreign governments or foreign postal authority.
Any returned shipments due to non-payment of Import Fees are eligible for a refund, minus original shipping costs paid by the Purchaser, once the item has reached our office in unused condition. By making a purchase from Dermastone.com, all international buyers agree to the terms stated above.
Returns, Exchanges, & Shipping Policy
Customers are responsible for ensuring that the shipping address provided is correct and assumes all responsibilities for loss or returned packages due to incorrect or insufficient shipping address. Contact us immediately after receiving an Order Confirmation email if your shipping address needs to be corrected.
As this is a personal care product, all sales are final once the product has been used or the outer plastic retail packaging as been opened or tampered with. However, if you received a product that was damaged during transit, please contact Customer Service so that we can issue a replacement.
If you are unable to track your package or if your package has gone missing, please contact Customer Service.
Customer Service email: sales@dermastone.com
Missing Packages:
If postal tracking shows the package as being as being Delivered and the address provided in the order matches the shipping label issued, we are no longer responsible for this order.
United States Postal Service 2021 Holidays
All orders purchased on the following dates will ship within the next 1-2 business days. Please note that any delays in your order may be caused by a postal service holiday.
New Year's Day: Friday, Jan. 1
Martin Luther King Jr. Day: Monday, Jan. 18
Presidents Day/Washington's Birthdays y: Monday, Feb. 15
Memorial Day: Monday, May 31
Independence Day: Monday, July 5 (observed, because July 4 falls on a Sunday)
Labor Day: Monday, Sept. 6
Columbus Day: Monday, Oct. 11
Veterans Day: Thursday, Nov. 11
Thanksgiving: Thursday, Nov. 25
Christmas: Saturday, Dec. 25